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System Certificate Quality System Environment System Contact Us     APCB(Taiwan)   No.6 Lane84,Chun-Ying St.,   Shu-Lin City, Taipei,   23863, Taiwan   TEL：+886(2)26832626   FAX：+886(2)26838440   APCB(Kunshan)   No.1818 Jin-Sha-Jiang North   Road, Economic Technical   Development Zone,KunShan   City,Jiang Su Province,   215300, China   TEL：+86(512)57039999   FAX：+86(512)57039688     Quality system APCB (Taiwan) APCB(KunShan)   Quality policy. Quality first, continuous improvement, customer satisfaction, Focus on safety, compliance with laws, Everlasting operations. In order to satisfy customers and to achieve continuous improvement, we set up quality management system and making all employees to participate in producing high quality products. With the goal of becoming first class PCB manufacturing company, providing customers with best product quality and most competitive pricing and most satisfying services, we transfer the customers need (externally) into the need among employees (internally). We successfully using service mind to satisfy both customers and employees. The service quality is ensured by “standard operation procedure” and “operation instruction” of the quality system. Therefore we can react speedily to the market change – in terms of technology and quality and delivery thus building up our advantage. Thru this operation principle, we divide our service into the below forms: 1.  Technical service is that sales and marketing dept. consolidate all technical data among departments to ensure product quality / design intent meet customer needs. By doing this way, we can also improve our competitive edge. 2.  Quality service is that when customer feed back abnormal situation, QA will act in accordance with the complaint contents to analyze and identify root cause and then pass it to responsible units for providing the corrective actions. QA will respond to customer in a most speedy manner. To close the complaint QA will ensure engineering to standardize the corrective action into SOP to prevent recurrence of problem and QA will track the effectiveness of the corrective actions. 3.  Delivery Service is to use the company ERP dynamic data query function to provide customers with the real-time product WIP status. 4.  The market information service is to provide the most updated market related information to customers, such as industrial status / trends, new process to produce PCB etc. for the best mutual benefit of customers and ourselves. 5.  Specialist Service is, in accordance with domestic and international customers’ demand, to send a specialist to visit customers and to provide relevant information.     Quality policy. Quality first, continuous improvement, customer satisfaction, Focus on safety, compliance with laws, Everlasting operations. In uphold the " Quality first, continuous improvement, customer satisfaction, focus on safety, compliance with laws, everlasting operations " concept ,we promote the "quality management system" and pursue the continuous improvement and problem prevention in order to achieve continuous process improvement so as to reduce scrap, reduce waste, in mean time improving quality, productivity and customer satisfaction. We pledge to do the followings: 1.  Endeavoring to create, implement and maintain a superior quality management system 2.  At least every six months exercise one time management review. 3.  To guide the company's quality management and to ensure customer needs and product quality, the company utilized the eight “ISO 9001:2015 quality management principles and its applications” to guide the company towards continuous performance improvement, plus using the management review / PDCA management cycle to ensure the effectiveness of quality management system 4.  Customer is most important and we must continuously understand customer needs. 5.  By using【implement IATF16949: 2016 execution flow chart】 and 【PDCA process, 5W2H principle, QC-STORY and ISO-9001: 2015 continuous to improvement processes association chart】 to promote employees recognization to achieve the customer needs and expectations. 6.  Provide products and services which meet the customer quality requirement on time. 7.  Full participation of employees to continuously improve the performance of every department 8.  Continuously increase customer satisfaction 9.  Execute and achieve Quality Policy and Short-term / long-term quality goals 10.  To ensure all quality system documents approval, promulgation and implementation.